Complaints and Concerns
HETAS is concerned with the safety, technical standard and compliance to Building Regulations of the work carried out by its Registrants.
Three simple steps to follow
Make sure the installer is aware and allow reasonable timescale for concerns to be resolved.
Contact HETAS for advice and read our helpful Customer Complaints leaflet.
Complete HETAS complaint questionnaire. We will then review in detail and respond to outline the next steps.